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Frequently Asked Question
Q&A

    About reservation

  • Is it possible to go to your facility and use it without a reservation?
    Please contact us on the day.
  • Until when can I change and cancel a reservation?
    You can change a reservation until 5 p.m. one day before the accommodation date on the website.
    You can cancel a reservation until 12 a.m. on the accommodation date.
    The cancellation fee may apply depending on the reservation content.

    • About our facility

  • Is it possible to do a bonfire?
    Yes, it is possible to do a bonfire at the shared space in front of the administration building and bonfire areas at each site. It is allowed to bring your own fire pit and firewood, but you can rent and purchase them here as well.
    ■Fire Pit Rental: 2,500 yen
    ■Firewood Sales: 1,000 yen per basket
    ■Available Time: ~10 p.m. (Bonfires on the ground are prohibited.)
    If you would like to use the bonfire area at each site or rent/purchase, please let our staff at the reception know on the day when you check in.
  • Is it possible to do fireworks?
    Only sparklers are permitted.
    Buckets will be provided at the reception. You can enjoy sparklers at the bonfire area in front of the reception or at each site until 10 p.m.
  • What time is the check-in and check-out?
    Check-in
    Dome-shaped tents and mobile houses: 3 p.m. ~ 6 p.m.
    Auto Campground: 2 p.m. ~ 6 p.m.

    Check-out: ~10:00 a.m.
  • Is it possible to do a day trip to your facility and do only glamping or a BBQ?
    Currently, the use of our facility for a day trip is not available.
  • Is it allowed to smoke?
    It is only allowed at the designated place with ashtrays. (Including electronic cigarettes and heated cigarettes)
  • Is it possible to park within a site?
    Yes, only one car can be parked next to each site. If you come with 2 or more cars, you can park them at the second parking lot, which costs 1,000 yen per car.
  • Is it possible to accommodate more than the capacity?
    No, I am afraid it is not possible to do so in order to manage safety within our facility. If you would like to stay with more people than the capacity, please make a reservation for another building.
  • Do you have pajamas?
    No, please bring them by yourself.
  • Is it possible to do an early check-in and late check-out?
    Currently, it is not possible to do so.
  • If I stay at your facility for several nights, does the meal menu change?
    Yes, it does. Please contact us for details. (055-998-1700)
  • Is it possible to use a credit card?
    Yes. You can use VISA, Master Card, JCB, and American Express.
  • I am a beginner of outdoor activities. What kind of clothes should I wear?
    The Jurigi Plateau stands at an altitude of 1,030 meters, and the average temperature in summer is approximately 20℃, so it is recommended to bring something you can put on over.
  • If I stay with several groups of friends, is it possible to allocate our rooms next to each other?
    I am afraid we do not typically accept such requests. However, we will do our best to allocate rooms according your preferences.
  • Is there a toilet in a site?
    Yes. The deck at each site is equipped with a bathroom (toilet).
    *I am afraid you cannot use a bathroom (toilet) in a mobile house.
    Please use the bathroom (toilet) in a gazebo.
  • Is there a bathroom?
    Yes. There are 4 family baths (Jurigi Hot Spring) available for 60 mins. We will inquire about your preferred bath time when you check in.
  • Should I bring a bath towel by myself?
    Towels are not prepared in the hot spring, so please bring ones at a site.
    There is also a bath bag provided, so please make the most of it.
  • Is it possible to have a BBQ even if it is rainy?
    Yes. There is a gazebo on the deck, so you can have a BBQ even in rainy weather.
  • Is it possible to stay with my pet?
    No. Currently, pet stays are not allowed.
  • Is it allowed to fly drones?
    No. Flying drones is not allowed on the premises in general.
  • Are there amenities?
    Each Room: Original coffee, Hagukumizu, and slippers.
    Reception: Toothbrush, razor, comb, shower cap, and cotton amenities.
    Hot Spring: Hair dryer, basic skincare products for women, shampoo, hair conditioner, body wash, etc.
  • How should I keep my valuables?
    I am afraid we cannot secure guests’ valuables, so please make sure to lock your room securely at each site.
  • Are there outlets in dome-shaped tents and mobile houses?
    Yes. Outlets are available in both dome-shaped tents and mobiles houses.
  • Are there vending machines?
    Yes. Vending machines are located next to the reception (center house).
  • What should I do to warm up baby food?
    There is a microwave at the reception, so please feel free to use it.
  • I’ve never done camping before, so I’m very nervous.
    Necessary things, such as outlets and an air conditioner (and heater), are already prepared, so you can enjoy camping empty-handed!
    Additionally, you can have meals at each site, and if you make a reservation, it is possible to use the hot spring as well.
  • Is it ok to bring ingredients by myself?
    We have a small refrigerator, so it is possible to bring them by yourself.
    However, please note that we do NOT take responsibility for food poisoning.
  • Is it possible to use the site as an auto campground?
    Yes. It is available only during Weak Regular Season from April.
  • At what age are infants charged for a fee?
    Infants and pre-school children (under elementary school age) can stay for free.
  • Is it possible to set up a tent next to a site or on a deck?
    Currently, it is not allowed to do so.

    • About access

  • I’d like to come with 2 or more cars, so are there several parking lots?
    If you would like to come with 2 or more cars, please write the number of cars in the request section when making a reservation.
    You can park them at the second parking lot, which costs 1,000 yen per car.
  • Is it possible to check in at night time?
    We kindly ask you to check in by 6 p.m.
    In the case you arrive at our facility later than 6 p.m., please contact us.

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